Returns & Exchanges
At Bong Outlet, we want you to be fully satisfied with your purchase. We offer a hassle-free return process for unused items in their original packaging within 30 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the unused items to initiate a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original box with all protective padding to ensure they are not damaged during transit back to our warehouse.
Ship the Item
Affix the provided return label or ship the package via a tracked carrier to the address specified in your RMA instructions.
Receive Refund
Once our team inspects the returned items for quality and usage, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing